Returns and Refunds Policy

90 Day Return Policy

At 4thelove, we believe every piece you welcome into your home should feel exceptional. Our 100‑Day Return Policy is designed to give you the confidence, time, and ease you deserve when selecting items that elevate your everyday. If something isn’t quite right, we’re here to ensure the return experience is as effortless and refined as the products themselves.

Our Promise

You have 90 days from the date of delivery to return eligible items for a refund or store credit. We simply ask that products are returned in the same pristine condition in which they arrived — unused, unmarked, and presented in their original packaging.

This policy is offered in addition to your rights under the Australian Consumer Law, which always apply.

Returns Eligibility

You have 90 days from the date of delivery to return eligible items for a refund.  We simply ask that your products are returned in the same pristine condition in which they have arrived- unused, unmarked and presented in their original packaging.

Unfortunately, we are unable to process refunds, exchanges, or returns beyond this period.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must be presented in original packaging accompanied with proof of purchase
  • Item must be full-priced at time of purchase.

    Sale or discounted items are final sale and not eligible for return.

The following items are non-returnable:

  • Gift cards
  • Personal care and health items
  • Intimate or sanitary products
  • Hazardous materials or flammable liquids/gases

To initiate a return, please contact us at info@4thelove.com.au and our team will guide you through the process.  If you are unsure whether your item qualifies, our team is always happy to assist.

Change of Mind Returns

If you simply change your mind, you are welcome to return your items within 90 days.

Please note:

  • Return postage is the responsibility of the customer

  • We recommend using a tracked service to ensure safe arrival

  • Refunds are issued to the original payment method once the item is received and inspected

Faulty or Defective Items

If your item arrives damaged or develops a fault, we will make it right. Under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund depending on the nature of the issue.

To help us assist you quickly, please contact us with:

  • Your order number

  • A brief description of the issue

  • Clear photos or videos of the fault

Our team will guide you through the next steps with care and urgency.  Contact info@4thelove.com.au.

Processing your Return

Once your return is received and inspected, you’ll be notified via email regarding the status of your request.

If your return is approved, your refund will be issued to your original payment method. Please allow several business days for the refund to be reflected in your account.

Please note:

  • Only full-priced items are eligible for refund.
  • Sale or clearance items are final sale and cannot be refunded.

Shipping Returns

To return an item, please post it to:
4THELOVE.COM.AU

PO BOX 163, OATLEY NSW 2223, Australia

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • If your return is approved, the cost of return shipping may be deducted from your refund

For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the safe return of items without tracking.

We're Here to Help

If you have any questions or require further assistance, feel free to reach out to us at info@4thelove.com.au.

We appreciate your support and thank you for shopping with 4THELOVE.